Contact us
In the app: open the Help tab and ask. A person takes over when the chat can't help.
Email: support@carsnipe.com
Why does an iPhone need a computer?
An iPhone can't keep searching in the background, so a computer with our browser extension does the searching and your iPhone shows the alerts. The computer has to stay on with Chrome or Firefox open. In the app, go to Account, Devices, Connect a computer for the steps and a code.
I'm not getting any alerts
Open Account, then Is it working? It shows when your searches were last checked and what to fix if something is off. New alerts only come when a new car matches, so a quiet day can be normal for a narrow search.
Change or cancel my plan
Open Account, then Your plan. You can change your plan, update your card or cancel there. Cancel during the free week and you pay nothing. Payments aren't refundable, except where the law says otherwise.
Delete my account
Open Account, then Delete account, or use this page on the website. That deletes your data and stops your plan.
More
Read our privacy policy and terms of use.
